Refund policy

Last updated: September 15, 2026

Thank you for shopping with The Cat's Nine. We want you to love what you ordered. If something isn't right, here's how returns, exchanges, and refunds work.

Returns
You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be unused, unworn, and in the same condition that you received it, in its original packaging.

To start a return, contact us at rozzuko556@gmail.com with your order number and the reason for the return. We'll provide instructions on where to send your item.

Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery at rozzuko556@gmail.com with a photo of the item and your order number, and we will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items
Certain items cannot be returned, including sale items, gift cards, and items marked as final sale at checkout.

Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days.

Return Shipping
You will be responsible for paying your own shipping costs for returning your item, unless the item is defective, damaged, or incorrect, in which case we will cover return shipping. Shipping costs are non-refundable.

Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Contact
If you have any questions about this Refund Policy, please contact us at rozzuko556@gmail.com.